on the travel terms and conditions applicable to the travelling public using scheduled local bus services operated by Paksi Közlekedési Kft. (hereinafter referred to as “Service Provider”) (EXCERPT)
1. Introductory Provisions
The scope of the Passenger Transport Contract covers all natural persons who are the recipients of the scheduled passenger transport services provided by the Service Provider for the purposes of travelling in compliance with these Travel Terms and Conditions.
The Service Provider shall provide the passenger transport services under the Passenger Transport Contract. The Passenger Transport Contract shall be concluded between the Passenger and the Service Provider by paying the fare, i.e. purchasing and taking over a ticket or pass and the document otherwise certifying the right to travel, including any electronic media attesting the right to travel or the payment of the fare, (hereinafter jointly referred to as “Travel Card”), and by boarding the vehicle for travel purposes.
On the part of a passenger, the expression of intent to enter into a Passenger Transport Contract, the purchase of a ticket or pass before the journey and boarding a vehicle shall imply the tacit or express acceptance of these Travel Terms and Conditions. With the conclusion of a Passenger Transport Contract, the Service Provider acknowledges that these Travel Terms and Conditions have been accepted by the passenger, while, on the other hand, the passenger expresses his/her consent to be bound by these Travel Terms and Conditions.
The Passenger Transport Contract between a passenger and the Service Provider shall take effect when the former is boarding a scheduled regular line for travel purposes. This legal relationship is established by implication, without the need to conclude a separate contract, either written or oral. Under this contract, the passenger shall acquire the right to travel, on the one hand, and undertake to pay the fare, on the other.
As for scheduled passenger transport by bus, the scope of the Passenger Transport Contract shall cover the performance of public service activities within the administrative boundaries of the City of Paks on all vehicles operated by the Service Provider, within the limits of opportunities provided by law and the Public service Contract.
2. General Provisions
Various monthly and annual passes shall be valid from the first day of the calendar month, or that of the year, through 12:00 p.m. on the 5th day of the month following the validity period. Their use is subject to having a travel card, except for passes without photo ID. Full-fare pass slips are valid when used together with a general pass card or other card with photo (ID card, passport, driver’s license), discount student passes only with a student card with photo ID, senior pass slips with a senior ID card and the related ID card, or with a pensioner pass card, either temporary or permanent, issued by Volánbusz Zrt.
A single ticket purchased in advance, onboard or via the mobile app shall be valid for one ride along the entire length of the bus line between the two terminals, without transfer. With the exception of tickets purchased onboard, single tickets should be validated at the start of the journey, using a ticket validation machine when boarding the vehicle.
Used together with the ID card provided at the time of purchase, a mobile day ticket shall be valid until 12 p.m. on the day of the first validation.
A mobile weekly ticket shall be valid until 12 p.m. on the last day (Sunday) of the week of first validation. As it is a personal ticket, the ticket holder shall carry with him/her the ID card presented at the time of purchase to start the journey.
The passenger shall write legibly with a pen the serial number of the pass card (student ID card) or identity card with photo ID on the pass slip before the start of the first trip.
3. Rules to be Followed While Travelling
3.1 Restrictions on Travel
Refusal to travel. The Service Provider shall refuse to fulfil its obligations under the Passenger Transport Contract, and the Service Provider’s driver shall refuse to allow a passenger to board the vehicle if he/she finds that the passenger wishing to use the public passenger transport service provided
- is so drunk or intoxicated as to potentially endanger the safe use of the vehicle;
- is inadequately clothed, contrary to the accepted principles of morality, or his/her clothing is disgusting or contaminated to such an extent, or has a live animal with him/her, or behaves in such a manner that may contaminate, or cause damage to, the clothing and luggage of other passengers or the vehicle;
- has, while seeking to use the service, a food product (food or beverage) with him/her, including in particular, but not limited to, unpackaged food items or those (any food or drink product) in non-resealable packaging that may contaminate the vehicle or the clothing/luggage of others;
- has a luggage with him/her, the properties or the condition of which do not comply with the provisions set forth in the Service Provider’s Business Policy;
- intends to take a pet/live animal on bus in a manner that does not comply with the Service Provider’s Business Policy;
- intends to bring his/her bicycle onboard other than in accordance with the Service Provider’s Business Policy;
- with front-door boarding only policy being in place, refuses to present his/her ticket, pass slip, pass card or the document certifying the conclusion of the Passenger Transport Contract or otherwise proving his/her right to travel, or a document or pass card proving eligibility for a discount, to the Service Provider’s driver despite being requested to do so;
- with front-door boarding only policy being in place, refuses to buy a single ticket from the Service Provider’s driver and/or to validate his/her pre-purchased ticket with the ticket validation machine installed next to the driver’s cab despite being requested to do so.
With regard to the last two points of the above list, a passenger is not released from the obligation to pay the penalty fare in case he/she starts the journey despite having failed to present any travel document to the Service Provider’s driver, or has presented or handed over a travel document that does not prove the right to travel for any reason, or does not provide any proof as to the circumstances a travel discount used is based on, or failed to validate his/her ticket despite having been so requested by the driver.
The Service Provider shall refuse to fulfil its obligations under the Passenger Transport Contract, and the passenger may be excluded from public transport
- if he/she is unwilling to provide proof of identity. In such a case, employees of the Service Provider authorized to perform ticket controls shall have the right to exclude the passenger from the trip until official action;
- if he/she prevents the doors of the vehicle from opening or closing in any way;
- in the cases specified as surchargeable behaviours that are prohibited under the Service Provider’s Business Policy;
- if he/she is obliged to pay a penalty fare for non-payment of the standard fare, and refuses to pay the on-site penalty fare and the fare corresponding to the price of a pre-purchased single ticket, or does not purchase a ticket from the driver and validate it properly.
Incapacitated persons or those who are unable to travel without an accompanying person as well as children under 6 do not have the right to use the public passenger transport service unaccompanied.
In the event of transporting groups of children under the age of 6 years, the accompanying staff to children ratio must be one adult for every ten children. The accompanying person shall ensure that the children are properly accommodated inside the vehicle and are constantly supervised.
Unaccompanied minors under the age of 14 years may be excluded from the journey only before starting the passenger transport service, i.e. before departing from the boarding point. In any other case, children under 14 may not be excluded from the trip even if they are in breach of the relevant rules of travelling.
For travels by incapacitated persons, the rules for unaccompanied minor passengers under the age of 14 years shall apply.
The vehicle crew shall not examine whether or not the conditions justifying an exclusion from the trip, as mentioned before, are met, nor they examine the suitability of the accompanying person(s).
If it turns out that any of the passengers is in need of urgent en route medical care, the Service Provider’s driver shall transport him/her at least to nearest station or stop where he/she can receive appropriate medical care. In intra-urban areas, the Service Provider’s driver shall call an ambulance, either directly or via the dispatcher service, to care for the person in need of medical care, and the driver or the emergency traffic controller on duty shall wait for the ambulance on the spot. Transporting the person in need of medical care to the nearest station or stop is obligatory only if the ambulance is unable to approach the scene of the incident.
When an adult gets on the bus with a pram or stroller, he/she, as the infant’s attendant, must ensure that the baby is properly placed and under constant supervision. Also, it is up to the attendant to travel with the baby put on his/her lap or in the pram/stroller. When the baby travels in a pram/stroller, his/her attendant shall apply the parking brake all the time to prevent rolling and make sure the child is strapped in securely. The stroller/pram must be secured against displacement even if the child is not travelling in it.
Disabled persons and those with reduced mobility may travel seated in a wheelchair while on board only if the wheelchair can be secured in the designated area on the vehicle.
3.2 Prohibited Behaviours for Passengers
Passengers are prohibited from:
- refusing to produce or hand over their travel cards upon request by the Service Provider’s ticket control staff;
- travelling under the influence of alcohol or drugs as they may endanger the safe use of the vehicle;
- travelling when inadequately clothed, contrary to the accepted principles of morality, or if their clothing is disgusting or contaminated to such an extent that may contaminate, or cause damage to, the clothing of other passengers and/or the vehicle;
- travelling with a food product (food or beverage), including in particular, but not limited to, unpackaged food items or those in non-resealable packaging (any food or drink product) that may contaminate the vehicle or the clothing/luggage of other passengers;
- contaminating the vehicle and/or other passengers’ clothes/luggage with food (any food or drink product);
- consuming any food and/or spirits while on board our vehicles;
- violating the Service Provider’s Business Policy for the carriage of luggage, live animal and bicycle;
- endangering the safety of the road traffic, their own or their fellow passengers’ health and physical integrity, the integrity and cleanliness of the vehicle or its equipment by their behaviour, state of health, or by the properties of the luggage, live animal or bicycle they carry;
- travelling on board our buses if they suffer from any infectious disease that could endanger the health of their fellow passengers;
- speaking to the driver when he/she is driving, or disturbing him/her in any manner while performing his/her work;
- using the emergency alarm unjustifiably;
- using the emergency brake unjustifiably;
- damaging the ticket validation machine or affecting its operation in any way;
- operating audio-visual equipment (including in particular, but not limited to, radio, tape recorder, walkman, discman, mp3/mp4 player) and mobile phones in a way that is audible to, and disturbing, other passengers;
- boarding while wearing roller skates;
- engaging in unauthorized onboard advertising, placing posters, signs or advertisements, and/or using information carriers for such purposes in the vehicle;
- begging onboard;
- smoking in the vehicle, including use of e-cigarettes;
- behaving in a scandalous manner, indecently, in violation of the law, or in a manner contrary to the Service Provider’s Business Policy and the Travel Terms and Conditions that are part of them;
- disturbing public transport or passengers in any other way;
- damaging the property, vehicles and equipment of the Service Provider, including various forms of vandalism (scribbles, graffiti, etc.);
- selling goods or services, or engaging in unauthorized onboard advertising, placing posters, signs or advertisements, and/or using information carriers for such purposes in the vehicle;
- improperly using our public transport services, and
- committing any act that is contrary to the requirement of the due exercise of rights.
The prohibitions described above shall also apply to services on routes which are free of charge.
A passenger engaging in any of the prohibited behaviours and activities listed above shall be excluded from the trip, required to pay a penalty fare and, in case of a suspected offense or crime, reported to the competent authority.
In addition to the above, passengers are also prohibited from engaging in the following behaviours and activities, i.e. it is forbidden to:
- get on or off the Service Provider’s vehicle after the departure signal has been sounded;
- smoke at our bus stops and terminals and within 5 meters distance;
- smoke an electronic cigarette in passenger areas;
- do any damage to, or scribble anything on, the Service Provider’s vehicle, as well as the street furniture and passenger information devices installed at bus stops and terminals;
- sell goods or services or engage in unauthorized onboard advertising, place posters, signs or advertisements, and/or use information carriers for such purposes at bus stops and terminals.
4. Tariff Provisions
Fares for public transport services rendered by the Service Provider are included in Appendix A to this Annex.
Gross fares due for the services rendered by the Service Provider are rounded up to the nearest HUF 0.
Unused pass slips that have been damaged or destroyed can be replaced against the payment of a gross handling fee of HUF 600.
Pre-purchased pass slips are refundable at the Service Provider’s Customer Service Center only before the start of validity against the payment of a gross handling fee of HUF 600. Tickets and passes purchased via the mobile app are only refundable within the app, according to the rules set out there.
Transportation of luggage, live animals and bicycle:
Each passenger is allowed to carry, free of charge, on the vehicle no more than two (2) pieces of hand luggage with external dimensions not exceeding 40 cm x 50 cm x 80 cm, or one (1) hand luggage with external dimensions not exceeding 20 cm x 20 cm x 200 cm, or a sledge, or a pair of skis, or a bundle of packaged saplings, or a pram/stroller not exceeding the indicated size limit, or a wheelchair (including electric moped) that do not obstruct getting on and off and unimpeded passage. By way of derogation from the above, items of hand luggage that meet the above-specified conditions but weigh more than 30 kgs are not allowed on board. Passengers are allowed to take ice skates on board only if they are carefully packed or bagged.
Passengers who travel with a backpack are required to hold it in their hands while on the bus, keeping in mind the physical integrity of their fellow passengers.
Passengers are not allowed to take on board objects that endanger the physical integrity of their fellow passengers (explosive, flammable, self-igniting, toxic, corrosive or infectious substances, loaded firearms, flat glass). In addition, any other object or material that can damage or contaminate the passengers’ clothing and equipment of the vehicle should also be included here.
Passengers travelling with hand luggage are not allowed to place their luggage on the seats with respect to other passengers.
The provisions concerning the maximum weight and size limits of hand luggage do not apply to a wheelchair and other mobility equipment used by a disabled person or a person with reduced mobility.
Passengers are allowed to take live animals on board our buses only if animals are in appropriate closed carrier boxes or cages not exceeding the size limits of hand luggage, which ensure that animals cannot escape during the journey and prevent them from contaminating other passengers’ clothing and/or luggage or the vehicle, and from doing any harm thereto, endangering their physical integrity.
Alternatively, dogs wearing leash, collar and muzzle are allowed on board for fee when not transported in closed carrier boxes or cages corresponding in size to hand luggage.
No more than one dog per passenger can be carried on board at a time. At the request of the Service Provider’s employee, the passenger must present the dog’s vaccination certificate.
The transport of a dog is subject to the purchase of a single ticket, which is to be validated according to the Service Provider’s Business Policy, except for police and assistance dogs that can travel free of charge.
The passenger carrying a live animal must ensure that the animal does not disturb other passengers’ peace of mind.
The driver of the vehicle may oblige the passenger who violates any of the rules set out in the Passenger Transport Contract or carries a live animal that disturbs other passengers to leave the vehicle immediately.
The Service Provider only allows passengers to transport bicycles on its Solaris Urbino 12 buses, subject to the relevant rules set out in the Business Policy.
The Executive Director of the Service Provider may grant, from time to time, permission to provide discounts for promotional purposes.
The Executive Director of the Service Provider may apply a wider scope of preferential tariff benefits with the approval of the Owner responsible for supply.
5. Provisions for Checking the Payment of Fares and Compliance with Travel Conditions in Public Transport
The Service Provider is entitled to check whether fares are duly paid and Travel Terms and Conditions are complied with. The inspection is carried out by drivers and ticket inspectors. To this end, passengers are obliged to hand over their tickets and passes, whatever type, as well as their travel documents to the Service Provider’s employees authorized to perform such inspection.
The Service Provider’s employees with authority for inspection are entitled to withdraw a pass card or slip if
- the photo has been changed or altered;
- the holder of the pass cannot be identified on the photo;
- the pass card has been damaged to such an extent that its validity and the lawfulness of its use cannot be established;
- the number written on the pass slip does not correspond to that on the pass card (student ID card) or the identity card;
- the temporary senior pass is no longer valid at the time of the inspection;
- someone other than the rightful holder travels with the pass card or slip;
- unauthorized use or other misconduct occurs, or
- the permanent or temporary senior pass with photo ID has not been replaced by the new type of pass.
The Service Provider’s employees with authority for inspection are entitled to withdraw the Paks Card, on which the validity period has presumably been changed in any way.
The Service Provider’s employees with authority for inspection are entitled to withdraw the MÁK Card if it is clear and obvious that the card is used improperly, without eligibility, or otherwise misused.
The Service Provider’s employees authorized to inspect tickets are entitled to withdraw any type of ticket in the following cases:
- unvalidated one-way ticket;
- repeatedly validated one-way ticket;
- one-way ticket validated elsewhere;
- subsequently validated one-way ticket;
- invalid (e.g. expired) type of ticket, and
- any type of ticket of inadequate condition due to the passenger’s fault.
The work of ticket inspectors is also assisted (within the administrative boundaries of Paks) by community support officers of the Municipal Law Enforcement Agency, as persons of authority, who are also authorized to ask passengers obliged to pay penalty fare for identification if they refuse to cooperate with the ticket inspector while being penalized.
During priority inspections, the staff authorized to inspect passes and tickets are entitled to check passengers boarding the vehicle, on board the vehicle, as well as all those obviously using public transport services. As for passengers getting off the vehicle, the inspection may also take place immediately after disembarkment, even in public places.
Pursuant to the cooperation agreement between the Service Provider and the Police, police officers are also involved in priority ticket control campaigns where ticket inspectors have the opportunity to ask police officers for help for identity check and data reconciliation. In case of a suspected crime, or when a passenger provides false identification, the ticket inspector passes the right to take action over to the police officer. This will in any case result in criminal charges filed against the passenger.
A penalty fare of HUF 5,000, i.e. Five Thousand Hungarian Forints, must be paid on the spot by the passenger who:
- travels without a single ticket, or with an invalid travel document (invalid ticket, pass card or pass slip, or any other invalid travel card), or wrongfully avails himself/herself of any travel allowance;
- travels with an invalid or expired Paks Card;
- rides with a dog without paying the applicable fare;
- takes his/her bicycle on the bus without paying the applicable fare, or
- travels with a travel card (e.g. ticket, pass card or pass slip) that has been visibly, or suspected of having been, forged or physically or chemically tampered with.
A penalty fare of HUF 5,000, i.e. Five Thousand Hungarian Forints, must be paid on the spot by the passenger who commits, or engages in, one of the activities and behaviours specified as prohibited in the Service Provider’s Business Policy.
If the Service Provider’s ticket inspector notices that a passenger has violated the Business Policy, the inspector must inform the passenger that he/she is travelling unlawfully, or that his/her conduct is contrary to the relevant rules, and that the passenger is obliged to pay a penalty fare.
Whenever a penalty fare is incurred by a passenger for failure to comply with the provisions set out in the first section of this chapter, the Service Provider’s ticket inspector will offer the passenger the option to pay the amount of such fare on the spot. If the passenger pays the penalty fare on the spot, and validates his/her ticket at the same time, he/she is allowed to continue the trip. If the passenger is unwilling or unable to pay the penalty fare on the spot, he/she is offered the possibility to pay it in a different way and at a different time, as provided for in the Service Provider’s Business Policy, but in an increased amount. However, the passenger is allowed to continue his/her journey only if he/she buys a single ticket from the driver and validates it properly. If this does not happen, the passenger will be excluded from the trip. If a passenger’s obligation to pay a penalty fare arises under the second section of this chapter, the Service Provider’s ticket inspector will offer the passenger the option to pay the amount of such fare on the spot. If the passenger is unwilling or unable to pay the penalty fare on the spot, he/she is offered the possibility to pay it in a different way and at a different time, as provided for in the Service Provider’s Business Policy, but in an increased amount. In cases where a passenger is obliged to pay a penalty fare according to the second section of this chapter, he/she will be simultaneously excluded from the trip.
Failure to pay the penalty fare on the spot will not affect the passenger’s right to file a complaint as to the justification for the action. In case of non-payment of the penalty fare on the spot, the Service Provider’s ticket inspector will issue an order for penalty fare payment.
The Service Provider is entitled to the amount of the penalty fare even if the passenger at fault is excluded from the trip.
If the penalty fare is not paid on the spot, its amount will increase from HUF 5,000 to HUF 7,500. The increased penalty fare is payable, within 8 calendar days following the date of the incident, through the postal order handed over to the passenger during the inspection. If the passenger at fault fails to pay the increased penalty fare of HUF 7,500 within 8 calendar days, the amount of the penalty fare will further increase to HUF 15,000.
The amount payable as penalty fare is reduced to HUF 600 if, within two working days following the date of the event giving rise to the penalty fare, the passenger presents at the Customer Service Center of the Service Provider
- the valid monthly pass card and slip that had been in his/her possession already before the date of the incident;
- in case of travelling with a pass slip with no number indicated on it, the valid pass slip with the number written on it by the ticket inspector (i.e. when the passenger travels with a pass card, student ID card or any other card with photo ID, on the slip of which the serial number of the pass card [student ID card or any other card with photo ID] is not stated in ink, and it is the Service Provider’s ticket inspector who writes the number on the slip, along with recording the passenger’s personal data, the amount of the penalty fare decreases, after producing the valid pass slip at the Customer Service Center of the Service Provider, to HUF 600);
- his/her student identification card with valid registration sticker added, if the card had no sticker on it at the time of the incident;
- a certificate issued in place of the valid numbered student ID card.
In case of failure to keep the 2-day deadline for presentation, the generally applied penalty fares will apply. The passenger is allowed to avail himself/herself to the options specified above twice within one year of the date of the incident.
In addition to the penalty fare of HUF 15,000, the passenger who fails to settle his/her debt within 30 days is obliged to pay a HUF 20,000 late and administration fee.
Procedure for Imposing Penalty Fares and Exercising Leniency
The following options are available to passengers to pay penalty fares:
- On-the-spot payment of HUF 5,000 penalty fare imposed in the revenue protection process conducted by the ticket inspectors (in this case, personal data are not recorded but the name of the passenger liable to pay the penalty fare is entered on the receipt issued for on-the-spot payment).
- Presentation of the valid pass slip, for HUF 600 penalty fare items specified above, at the Customer Service Center of the Service Provider within 2 working days from the date of the incident giving rise to the penalty fare payment obligation.
- Payment of HUF 7,500 penalty fare in person at the Customer Service Center of the Service Provider within 8 working days from the date of the incident giving rise to the penalty fare payment obligation.
- Payment of HUF 15,000 penalty fare in person at the Customer Service Center of the Service Provider or by post office transfer on the cash transfer order received from the ticket inspector within 30 days from the date of the incident giving rise to the penalty fare payment obligation.
- Payment of HUF 35,000 (as a total of the penalty fare and the late and admin fee) in person at the Customer Service Center of the Service Provider within 31 to 60 days from the date of the incident giving rise to the penalty fare payment obligation.
- Payment of HUF 35,000 (as a total of the penalty fare and the late and admin fee) by post office transfer on the cash transfer order attached to the letter delivered by post to the passenger by the collection agency acting on behalf of the Service Provider any later that 60 days from the date of the incident giving rise to the penalty fare payment obligation. In matters referred to claims management partners, it is, fundamentally, not for the Service Provider to exercise leniency. The management of such events and debts is the responsibility of the partner that has a contractual relationship with the Service Provider and acts on its behalf.
- After filing a request for leniency, payment by post office transfer on the cash transfer order attached to the Service Provider’s reply letter, specifying the reasons of its decision, the deadline for payment and the amount of the penalty fare to be paid, delivered by post to the passenger. In this case, the amount of the penalty fare is to be determined on a case-by-case basis, with due consideration of all aspects as to the circumstances of the case, including the passenger’s attitude, and taking into due account of the passenger’s assertion, including those proved and verified by him/her, acting in a fair manner.
Filing a request for leniency or a complaint does not mean an automatic exemption from the obligation to pay the amount of the penalty fare, due at the time the request and the complaint is lodged, nor does it constitute a deferral of payment of the debt. When a request for leniency or a complaint is lodged before the expiry of the payment deadline, the amount of the penalty fare will not increase until the final assessment of the request or the final investigation of the complaint.
Travel terms and conditions not expressly set forth in this Contract are specified in detail in the Service Provider’s Business Policy and Travel Terms and Conditions that form part thereof.